Cancellation policy
PauseBright products are sold on a monthly subscription. This policy explains how billing works, how to cancel, and what happens when you do.
HOW BILLING WORKS
Foundation (NIGHT and CALM): 59 US dollars today, then 69 US dollars every 30 days until you cancel.
Protocol (NIGHT, CALM and VITAL): 84 US dollars today, then 99 US dollars every 30 days until you cancel.
Those are the only two subscriptions we sell. Both prices include shipping within the United States.
The introductory price applies to your first order only. Every order after that is charged at the recurring price shown above. We charge the payment method you used at checkout, automatically, on the same day of each billing cycle. Your subscription continues until you cancel it.
HOW TO CANCEL
You can cancel at any time, for any reason, with no cancellation fee and no phone call required.
Online: open the subscription management link in any order confirmation email, or sign in to your customer account at pausebright.com, and select Cancel subscription.
By email: write to hello@pausebright.com from the email address on your order and ask us to cancel. We will action it within one business day and send you written confirmation.
Cancelling by either method takes the same effect. We will not ask you to complete additional steps, speak to a representative, or accept a retention offer before your cancellation is processed.
WHEN CANCELLATION TAKES EFFECT
Cancel at least 24 hours before your next billing date and you will not be charged again. Any order already shipped or already paid for is still yours to keep.
If you cancel within 24 hours of a renewal charge, contact us at hello@pausebright.com and we will refund that charge in full.
90 DAY MONEY BACK GUARANTEE
If your first order is not right for you, we refund all of it within 90 days of the order date. That means the whole first order, not the smallest item in it, and opened bottles are included. You do not have to stay subscribed to keep the guarantee. Email hello@pausebright.com and we will process the refund to your original payment method.
REMINDERS BEFORE WE CHARGE YOU
We send an email before each renewal that states the amount, the date we will charge it, and a direct link to cancel.
CHANGES TO PRICE OR TERMS
If we change the price or the terms of your subscription, we will tell you by email first and give you the chance to cancel before the change takes effect.
CONTACT
SD LLC, 11015 Lochard St, Oakland, California 94605, United States. Email hello@pausebright.com.