Shipping policy

WHERE WE SHIP

We currently ship within the United States only. We do not ship internationally, and we do not ship to freight forwarders.

RATES AND DELIVERY TIMES

Standard: free on every order, 3 to 5 business days. There is no minimum order value and no shipping charge is added at checkout.

Express: 15 US dollars, 1 to 2 business days.

Rates are shown at checkout before you pay. Delivery times are counted from the day your order ships, not the day you place it.

PROCESSING TIME

Orders are picked and packed within 1 to 2 business days. Orders placed on a weekend or a public holiday are processed on the next business day. You will get a tracking number by email as soon as your parcel leaves the warehouse.

SUBSCRIPTION DELIVERIES

Subscription orders ship on the same cycle as your billing, every 30 days, to the address on file. Update your address in your customer account or email us before your renewal date and we will move it for you.

LOST, LATE OR DAMAGED PARCELS

If tracking has not moved for 7 days, or your parcel arrives damaged, email hello@pausebright.com with your order number. We will replace it or refund it at no cost to you. If a parcel is returned to us because the address was wrong or nobody could receive it, we will contact you to arrange a reship.

SD LLC, 11015 Lochard St, Oakland, California 94605, United States. Email hello@pausebright.com.